Personal service is the very heart of what we do.
As a client you will know exactly who is advising you, who is supporting you, and you always have direct access to your financial adviser. Our service approach focuses on 4 main principles.
1. Impartial advice - as an independent advice firm we are legally bound to research the whole financial market on your behalf; this is a responsibility we embrace with enthusiasm. It provides you with confidence knowing our advice is not restricted but is specifically tailored to suit your overall lifestyle or business.
2. Service - professional advice must be accompanied by outstanding service. Your client experience is at the absoloute core of our culture. At outset we agree both the frequency and content of your service your requires which provides the foundation required for a strong and trusting relationship.
3. Transparency - both the service we will deliver and the cost of doing so will be clearly outlined at outset and then reviewed annually thereafter. The provision of our advice service should always be worth considerably more than the fees paid.
4. Professional Partners - we have long-standing relationships with other professions such as accountancy, law, tax advisors and actuarial services. We believe that by working together, we can give you a more robust and comprehensive level of service.